This prominent, socially responsible local employer is looking for a motivated client services professional to provide advice, support, advocacy and referral services to clients who are experiencing tenancy issues in the private and public housing sector.

IPA is working with this recognised local employer to find the right person to join their expanding team in this challenging and specific role. Reporting to the Client Services Coordinator, the major focus of the role is to provide support and assistance to clients who are experiencing tenancy issues.

Duties and responsibilities in this role will include:

• Provision of advice, information and advocacy both by telephone and in person as required
• Assist clients in the preparation of legal documentation in accordance with the requirements of the Residential Tenancies and Rooming Accommodation Act 2008
• Assessment of client needs and arrange appropriate advice, support or referral as required
• Establish and maintain links with other public and private organisations and peak bodies
• Develop and deliver community education programs and workshops
• Undertake specific training as required to provide TAASQ services
• Maintain all records and reports in accordance with organisational and statutory requirements

In order to be considered for this role you will need to clearly demonstrate the following:

• Significant experience in providing high quality client support
• Excellent oral and written communication skills
• Compassionate and empathetic interpersonal skills
• Knowledge of, or the ability to acquire, the required knowledge relating to the statutory requirements of the housing sector, particularly tenancy legislation.
• Direct experience of working with clients in this sector would be considered very beneficial